Transform your daily operations from reactive to strategic with proven systems for scheduling, customer management, and sustainable growth
Introduction
In this in-depth episode of the Pave It Forward podcast, Kevin Gray and Phil Metzger dive into the critical processes of planning and managing daily operations in an asphalt paving business. From handling urgent customer needs to making strategic hiring decisions, this discussion provides practical insights for paving contractors at all stages.
Episode Highlights
Weekly Planning & Operations
Using software and mobile tools to maintain constant oversight of jobs and scheduling
Grouping projects by location to maximize efficiency with materials and equipment
Factoring in plant locations, trucking logistics, and crew mobilization time
Maintaining flexibility to adapt plans when weather and other variables arise
Customer Communication
Prioritizing timely responses to all customer inquiries and concerns
Building trust through transparent communication about weather constraints
Educating customers on proper timing and conditions for quality work
Using multiple touchpoints to maintain strong customer relationships
Strategic Growth Planning
Evaluating when to hire sales staff vs operational personnel
Using data and metrics to make equipment purchase decisions
Understanding true ROI before making major investments
Building systems that can scale with company growth
Leadership & Culture
Importance of documenting processes and procedures
Empowering team members to take ownership of responsibilities
Leading by example to establish company culture
Balancing hands-on work with strategic planning
Data-Driven Decision Making
Tracking key metrics to guide business decisions
Using historical data to project future needs
Understanding financial implications of growth
Measuring ROI on equipment and personnel
Key Takeaway
Success in asphalt paving requires balancing immediate operational needs with strategic long-term planning. By establishing strong systems and culture while making data-driven decisions, contractors can build sustainable businesses positioned for growth.
Episode Length: 63 minutes
Resources Mentioned:
Leap CRM Software
PASER Manual
Good to Great by Jim Collins
Resources
PASER Manual: PASER Manual
Residential PDF Slide Deck: Residential Slide Deck
Commercial PDF Slide Deck: Commercial Slide Deck
Connect with Kevin:
on LinkedIn: linkedin.com/in/kevgray
thru email: kevin@paveitforwardllc.com
Connect with Phil:
on LinkedIn:
thru email: phil@mirrormvp.com
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